Cleveland Better Business Bureau President Sue McConnell discussed various online and in-person scams consumers should be vigilant about on the Sept. 14 episode of America’s Work Force Union Podcast.
Northeast Ohio scams
Working in the Cleveland’s Better Business Bureau (BBB) office, McConnell first introduced a handful of local scams.
She informed listeners about two local scams where people were paying for a product that was never received. McConnell said these businesses have stopped responding to complaints or answering calls.
The second scam involved a glass repair service where people would send glassware to be repaired, paying up front, and then the glassware is never returned to the customer and refunds are not issued.
Scammers target the elderly
Later, McConnell spoke about an old scam being carried out in a new way.
She said older Americans are being targeted by scammers who say they are a family member and need fast cash. Instead of wiring the money, McConnell said a courier will show up to the persons house and physically take the money.
The final scam, McConnell talked about a scam being run by the weight loss program, Noom. She said the company is legitimate, but their business practices are unfair.
After signing up for a free trial, consumers reported having difficulties cancelling their trial. After not being able to cancel or reach someone at the company, they are then being charged for multiple months of service.
McConnell concluded by suggesting that listeners always contact their local BBB or visit them on the web to learn about a business before patronizing them.